A Difficult Line to Walk: NGO and LGBTQ+ Refugee Experiences with Information and Communications Technology (ICT) in Canada

This thesis project explores the uses of Information and Communications Technology (ICTs) between SOGIE asylum seekers and refugees in Canada and Canadian NGOs who work with these populations. Based on interviews, this project explores both benefits and challenges of using ICTs, specifically social media, in communication between these groups, especially throughout the asylum and initial settlement periods for LGBTQ+ refugees in Canada. Interviews found that ICTs are instrumental for both LGBTQ+ refugees and Canadian NGOs at all stages of the asylum and resettlement process, as these technologies greatly impact the ability to quickly research, contact, and disseminate resources. However, there are often challenges for LGBTQ+ refugees accessing Information and Communications Technology, typically based on their social location.