As a precaution, the ARAISA office is currently closed, and the team is working remotely. Please do not hesitate to contact us if you have any questions, we’re still here for you: email@example.com.
We are all concerned about the unprecedented situation that we are currently experiencing. Settlement and integration organizations are facing significant challenges today.
To support our members and the sector in general, we have compiled on this page a few resources to help professionals in the sector.
We also invite front-line workers and management staff to join the conversation in the Current Events and Settlement Group on SettleNet.org (the national community of practice). There, you will be able to share resources and best practices with your peers across Canada.
- iCARE: Covid-19 related questions
- IRCC recommends that organizations “focus on the provision of critical resettlement and case management services until further notice.” For non-critical services, and whenever possible, agencies should provide services remotely (by phone or online). IRCC list of essential and non-essential services.
- IRCC Program delivery instructions
- IRCC’s update on travel restrictions and exemptions
- IRCC Questions and Answers for Service Providers
- The official ‘Minimizing the Risk of Exposure to COVID-19 Coronavirus Disease in Canada Order‘. It includes a list of non-applicable situations.
- Immigration and Refugee Board of Canada: measures related to COVID-19 and information on the extension of the suspension of all in-person hearings and mediations
- The Calgary Catholic Immigration Society generously shared with the sector its Vulnerable Families Protocol around COVID-19. Organizations might find it helpful.
Information for your clients
Here are resources that you might find helpful when you are dealing with clients during this COVID-19 crisis.
- A professor at Carleton University created a guide explaining how one can make a financial aid request related to coronavirus. This information in plain language may help your clients.
- The Calgary Chinese Community Service Association created tutorial videos on how to apply for EI Sickness Benefits in English, Mandarin and Cantonese
- Talking points can help you communicate with your clients in their language: write in English and recipients receive the information in their own language. You can also check out the Newcomer.info tool.
- Fact sheet on the new coronavirus. This very useful document created by the Ontario Ministry of Health is available in 30 languages. It provides information on how to protect yourself and what to do if you think you are infected.
- The Refugee Sponsorship Training Program compiled resources available in different languages (fact sheets, videos, etc.). It is aimed at sponsors and refugees who have already arrived in Canada, but can also be helpful to all vulnerable clients.
- A group of volunteers in Toronto created a website with information, specifically for the Ethiopian or Eritrean communities.
- A Round-Up of Multilingual Resources on COVID-19 by the switchboard.
Measures taken by organizations in the region
ARAISA members are taking necessary measures to protect staff and clients. You can consult their updated information on their website or social media:
- Multicultural Association of Charlotte County, NB
- Multicultural Association of Fredericton, NB
- Multicultural Association of the Greater Moncton Area, NB
- New Brunswick Multicultural Council, NB
- The Saint John Newcomer Centre, NB
- Société Nationale de l’Acadie – CAIF, NB
- YMCA of Greater Saint John – Newcomer Connections, NB
- Association for New Canadians, NL
- Immigration Francophone Nouvelle-Écosse, NS
- ISANS, NS
- YMCA of Greater Halifax/Dartmouth – Centre for Immigrant Programs, NS
- La Coopérative d’intégration francophone de l’Île-du-Prince-Édouard, PE
- Holland College, PE
- PEI Association for Newcomers to Canada, PE
- RDÉE Prince Edward Island, PE
Business Continuity Plan
Are you struggling with creating and implementing your Business Continuity Plan? These resources might help you.
- NPower’s Nonprofit Guide to Business Continuity and Disaster Recovery
- BDC’s Business continuity plan and templates for entrepreneurs (while this is not specifically meant for the nonprofit sector, some templates might be useful)
- Responding to COVID 19 – What Canadian NPO boards and management teams should know, pwc. This document is from the 2-part webinar of pwc. You can register and receive access to the on-demand recordings: part 1 / part 2
Info for employers
Each Atlantic provincial government has a section dedicated to information on COVID-19 on their websites. They include useful local information.
COVID-19 and mental health
Some of you may be feeling stressed and anxious about the current situation. Here are resources to help you manage anxiety:
- On-demand webinar: Mental Health and Resilience During Covid-19, CTRI
- Government of Canada: COVID-19 and Mental Health @ Work
- Canadian Mental Health Association: 6 tips to respond to employee anxiety about COVID-19
- CAMH: Mental Health and the COVID-19 Pandemic
- The Conference Board of Canada’s short videos on COVID-19 and mental health, fear, calm, dealing with isolation, etc.
Working from home tips
Many organizations are turning to remote work. It can be a challenge both for the employer and the employees. We created a dedicated page with many helpful resources on technology, security, general tips, etc. Visit the page